24/7 Support
Ready to help
24/7 Support
We are here when you need us. Our support team responds within 24 hours on working days. For urgent issues like missing items or damaged tools, reach out via WhatsApp or email. We speak English and Chinese to assist international buyers.
Order & Shipping
Need to check your order status or track a shipment? Send us your order number. We will confirm dispatch dates and provide tracking details. For bulk orders, we can share packing photos before shipping. No hidden fees – what you see is what you pay.
Returns & Warranty
If a tool fails due to manufacturing defects within 30 days of receipt, we will replace it or refund. For warranty claims, keep product photos or video. We handle returns fairly – no complicated procedures. Contact us first, do not send items back without confirmation.
FAQ
Find Answers
Yes, we keep stock of our most popular items including screwdrivers, pliers, wrenches, tape measures, utility knives, and some power tool models. For large quantities or less common items, production time is usually 15–30 days. Contact us to check current stock.
Absolutely. We encourage mixing hand tools, power tools, measuring tools, and fasteners in one container. This helps you save freight costs and simplifies customs clearance. Just send us your full list and we will prepare a combined quotation.
Yes. We can change handle colors, add your logo (molded, printed, or laser engraved), and even modify grip materials. MOQ for custom colors is typically 500–2000 pieces depending on tool type. Send us your Pantone code and artwork for a quote.
We ship to most countries worldwide. For small orders, we use DHL, FedEx, UPS, or EMS. For bulk orders, we work with reliable freight forwarders for sea or air shipping. Please provide your full address and zip code, we will check available routes and give you a shipping quote.
Yes. For most hand tools and power tools, we can provide 2D drawings, material specifications, hardness test reports, and torque or power data. For custom tools, we can create technical drawings for your approval before production.